You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) otherwise, the cost will be up to the customer.
You should expect to receive your refund within a maximum of four weeks of giving your package to the return shipper, however, usually you will receive a refund a lot more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
We are a UK-based, genuine independently-owned bookshop - and as such we are set up solely to cater to UK-based customers in terms of shipping.